FAQ

What happened to Handsy?

Handsy is our first product and became the foundation for what we are doing now, but we no longer offer product direct to consumer.  

 

Where is SY made?

Based in California, we also operate in Nevada using best practices and premium quality ingredients.

 

Are you FDA registered?

The FDA has suspended several of their normal guidelines for the manufacturing of sanitizers, however we strive to maintain those guidelines despite the lapse in oversight. All of our hand sanitizer gels and sprays are manufactured in FDA registered facilities under either GMP, ISO, or OTC guidelines. Our products are manufactured according to established FDA monographs.

 

How do you ship and what is the cost?

We are connected with all major carriers and work with USPS, FedEx, DHL and UPS on a regular basis. Shipping costs will depend on the carrier you desire, weight and size of your order, expedited or non-expedited requests and the distance between our warehouse and your desired location. Keep in mind that all sanitizers are formulated with high levels of alcohol and are considered by carriers to be hazardous due to the ammable nature of alcohol. 

 

How much alcohol is in your hand sanitizer?

We standardize our hand sanitizers and sanitizer sprays to be 80% alcohol in order to fall into the range of acceptable content. The CDC and WHO recommend using sanitizers that are between 60 and 90 percent alcohol. We can custom- ize your sanitizer to be within this acceptable range just keep in mind that this may incur a longer lead time.

 

Do you test any of your products on animals?

Absolutely not, and we never will!

 

Are your products for all skin types? 

Yes. We’ve created these products for various skin types. We’re doing our best to create products that address the needs of all of our consumers.

 

Is what SY tells me medical advice? 

The content provided on this website is for informational purposes only and does not constitute medical advice. If you are suffering from a medical issue, you should consult a healthcare practitioner. SY products are not intended for use by children, pregnant, or nursing women.

 

Can I return it if I don't like it?

For custom orders we do not accept general returns. We will review any defective product claims and handle the situation accordingly. 

 

What if my package does not arrive? 

Please use the contact form on this website and we’ll do our best to work with the carrier to resolve, though please note we are not responsible for errors in order or address entry which result in our shipping company not being able to deliver.

 

Do you ship internationally? 

Amidst the Coronavirus outbreak, we do not ship internationally. 

 

How can I contact customer service?

We’re happy to hear from you! Please use the form found on our website.